Shipping policy

Greetings Customers 

Shipping Policy

1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with shipping details and tracking information.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location:

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

  • International Shipping: 7–21 business days

Please note that delivery delays can occasionally occur due to unforeseen circumstances.

3. Shipment Confirmation & Tracking
You will receive a shipment confirmation email once your order has shipped, including your tracking number(s). Tracking information will be active within 24–48 hours.

4. International Shipping
We ship worldwide. International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

5. Shipping Restrictions
Certain products may be subject to shipping restrictions based on location. If we are unable to ship your order, we will notify you promptly.

6. Delays & Issues
If your order is delayed or lost in transit, please contact our support team. We will work with the shipping carrier to resolve the issue as quickly as possible.

7. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly provided addresses.

8. Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact us within 5 days of delivery (or expected delivery date). We will assist in resolving the issue, including replacements where applicable.

9. Contact Us
If you have any questions about your shipment, please contact our customer support team at [support@threadaura@gmail.com].

This shipping policy is subject to change without prior notice.